Refund policy

We have a return policy for any of the following cases:

  • Order Delayed.
Orders are lacking tracking information, in transit, pending, expired after 60 days counting from the date that order departed from warehouse.

 

Following countries and shipping methods may be different:

a. For orders shipped to the USA, it is after 45 days counting from the date that order departed from warehouse.

b. For Brazil, it is after 110 days counting from the date that order departed from warehouse due to the strict customs clearance at Brazil.

c. For China Post Registered Air Mail and CJ liquid direct line to all counties, we will deal with your dispute for delayed orders after 100 days counting from the date that order departed from warehouse.

Notes:

Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact local post office or go to the post office for delivery.

  • Order Not Received.

a. If you do not receive the package, a non-delivery certification issued by the local post office with official seal is necessary.

b. We will not deal with the refund or resend if the tracking information shows the order is delivered or the tracking information alert because of below reasons:

    1. Refused by yourself.
    2. Do not pick up in time.
    3. Incorrect/insufficient Address.

Notes:

The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, You need to pick up the package by yourself. Otherwise, the product will be returned to the sender, our logistics company. During the return, we take no responsibility if products have been lost.

  • Products Damage.

We offer a full refund or a replacement if packages arrived are badly damaged.

We offer a partial refund or a replacement if packages arrived are partially damaged (except thread, slightly wrinkled, small scratches etc.).

Notes:

a. For fragile products, a refund is highly recommended.

b. For damaged packing boxes, we cannot offer any refunds or other after-sale services due to the long-distant international delivery.

c. For ordinary products, You should complain or open a dispute with you within 3 days after packages are delivered.

d. For electronic products, You should complain or open a dispute to you within 7 days after packages are delivered.

  • Incorrect or Missing Products.

We have a strict quality control process before products are dispatched. We will deal with incorrect or missing products as follows:

a. For incorrect products, we offer a full refund or replacement.

b. For products with wrong color, size which doesn't affect product function, etc., We offer refund or resend.

c. For parts missing which doesn’t affect product function, we may refund partially or resend the missing part; for parts missing which affect product function, we will resend the product only.

Unacceptable Disputes.

We do not accept any unreasonable disputes, including but not limited to:

  1. Do not like it after order placed.
  2. Make a refund request after order depart from warehouse.
  3. Products smell unusual.
  4. Ordered the wrong items or set.
  5. The shipping address was provided incorrectly.
  6. Tracking information deleted by logistics companies or local post offices.


To start a return, you can contact us at cs@syncreas.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cs@syncreas.com.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.